QUESTIONS?

Have a look through our list below. If your question has not be covered, Send us a message.

SHIPPING ASSISTANCE

We ship both UPS and USPS according to package size/weight. Smaller orders ship USPS express while larger orders usually ship UPS.
Time Frame: We ship all orders as quickly and efficiently as possible. That means that the majority of orders will ship within 2 business days and will be sent according to package size and weight.
When will my order ship? On average, within two Business days
Will I be e-mailed tracking info? Yes, a tracking number will be e-mailed to the address associated with your account.

RETURNS + EXCHANGES

We understand that there are circumstances where an item will need to be sent back to us. Please carefully read the options below:
Returns and Exchanges by Mail

Every item you purchase at Thlete is 100% guaranteed to meet your high standards. Whether you made your purchase online or in our store you may return or exchange it up to two weeks (14 days) after purchase for a refund minus shipping costs. Items must be in new condition with tags attached.

To make a return or exchange by mail:

1. Contact our Customer Service department at (651) 955-2123 and request a return/exchange authorization number. Please have the following information available when you call:

Name
Order Number
Date of Purchase
Reason for the return
Purchase Price of the item(s)

2. Please include a copy of your receipt, invoice or a letter with the following information:

Name
Order Number
Address
Phone number
E-mail address
Indicate the RA/EX number on the outside of the box as well as on a copy of the receipt.

3. Insure the package for your protection and return to:

Shipping Department
Thlete, Inc.
4621 Manor Dr
Eagan, MN 55123

PRE-ORDERS + BACK-ORDERS

If you choose to place an order for an item that is out of stock, we will ship the item as soon as our inventory is replenished. You will be charged at the time of checkout.

WARRANTY

It’s simple. We offer a lifetime warranty covering any manufacturer defect to the products we sell. All Thlete products will be repaired or replaced if a manufacturer defect is discovered. The warranty covers manufacturer defects only and does not apply to normal wear and tear or field use.

Who can use the warranty? The warranty applies to the original owner of the garment only, It is non transferable.

Process: If you would like to file a claim, please call us for immediate assistance to expedite the process. (651) 955-2123.

CANADA PURCHASES

We are happy to ship to Canada for a small additional fee. The fee will be added at checkout and is minimal ($15-$20). Shipping times may very but you can expect your order to arrive within 3 weeks

PAYMENT OPTIONS

We accept most major credit cards Visa, MasterCard and American Express as well as gift cards. There is also a Paypal checkout option if you are more comfortable with that type of payment.

We accept most major credit cards Visa, MasterCard and American Express as well as gift cards. There is also a Paypal checkout option if you are more comfortable with that type of payment.

SECURE CHECKOUT

Security is very important to us. We do not store any of your card information and use an encrypted SSL which guarantees a secure checkout.

FAILED PAYMENT

There are many reasons payment errors can occur and several steps you can take to resolve potential issues. Please review your personal credit card information and ensure the billing address is correct. You could also try a different credit card or payment method. If problems persist, please contact your bank, as it is possible your account lacks insufficient funds or has been flagged for security reasons. For any other issues or questions, please contact our customer care representatives via e-mail or phone.

ORDER BY PHONE

By all means, if you are more comfortable placing an order over the phone or have additional questions, give us a call. We will be happy to guide you into the gear that will suit you best. (651) 955-2123.

PRIVACY

THLETE, Inc. (“THLETE”, “we” or “us”) provides this Privacy Policy to inform you of our policies and procedures regarding the collection, use and disclosure of personal information we receive from users of www.thlete.com, (the “Site”) and our application for mobile devices (the “Application”) . This Privacy Policy applies only to information that you provide to us through the Site and Application. This Privacy Policy may be updated from time to time. We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your Thlete Account) or by means of a notice on the Site and Application prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

As used in this policy, the terms “using” and “processing” information include using cookies on a computer, subjecting the information to statistical or other analysis and using or handling information in any way, including, but not limited to collecting, storing, evaluating, modifying, deleting, using, combining, disclosing and transferring information within our organization or among our affiliates within the United States or internationally.

We accept most major credit cards Visa, MasterCard and American Express as well as gift cards. There is also a Paypal checkout option if you are more comfortable with that type of payment.

SECURITY

Thlete is very concerned with safeguarding your information. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Site and Application, you can contact us.

We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored “personal data” (as defined in applicable state statutes on security breach notification) to you via email or conspicuous posting on the Site and Application in the most expedient time possible and without unreasonable delay, insofar as consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.

INFORMATION COLLECTION & USE

Our primary goals in collecting information are to provide and improve our Site, Application, services, features and content, to administer your use of the Site and Application (together, the “Service”) and to enable users to enjoy and easily navigate the Site and Application.

CHANGING OR DELETING YOUR INFO

All Members may review, update, correct or delete the Personal Information in their registration profile by contacting us at info@Thlete.com or editing the relevant part of their profile. If you would like us to cancel your Thlete Account, please contact us or select the “Cancel Account” feature of the Service and we will attempt to accommodate your request if we do not have any legal obligation or a legitimate business reason to retain the information contained in your Thlete Account. Please note that, if you cancel your Thlete Account, any reviews you have posted via the Site and Application will remain publicly viewable via the Site and Application. Please see below for privacy contact information.

SERVICE PROVIDERS

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Site and Application-related services (e.g., without limitation, maintenance services, database management, web analytics, fraud detection services relating to the activity of Thlete Users and improvement of the Site and Application’s features) or to assist us in analyzing how our Site, Application and Service are used. These third parties may have access to your Personal Information; if they do, this access is only so that they may perform these tasks on our behalf and they are obligated not to disclose or use it for any other purpose. We may also provide Personal Information to our business partners or other trusted entities for the purpose of providing you with information on goods or services we believe will be of interest to you. You can, at any time, opt out of receiving such communications. Third party vendors, including Google, use cookies to serve ads based on an Thlete User’s prior visits to Thlete. You can disable these specific cookies that track prior visits for the sake of follow-up advertising by opting out at http://www.google.com/privacy_ads.html.

BUSINESS TRANSFERS

Thlete may sell, transfer or otherwise share some or all of its assets, including your Personal Information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy.

CONTACTING US

If you have any questions about this Privacy Policy, please contact us.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@thlete.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to .

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.