FAQ

What payment methods do you accept?

We accept most major credit cards Visa, MasterCard and American Express as well as gift cards. There is also a Paypal checkout option if you are more comfortable with that type of payment.

Is my payment information secure?

Security is very important to us. We do not store any of your card information and use an encrypted SSL which guarantees a secure checkout.

My payment method was declined / There was a problem with processing my payment.

There are many reasons payment errors can occur and several steps you can take to resolve potential issues. Please review your personal credit card information and ensure the billing address is correct. You could also try a different credit card or payment method. If problems persist, please contact your bank, as it is possible your account lacks insufficient funds or has been flagged for security reasons. For any other issues or questions, please contact our customer care representatives via e-mail or phone.

Can I order by phone?

By all means, if you are more comfortable placing an order over the phone or have additional questions, give us a call at (828) 774-7110. We will be happy to guide you into the gear that will suit you best.

What is your shipping policy?

You can read our full shipping policy here.

How can I return or exchange my order?

Please read our return and exchange policy here.

Do you offer a warranty on your products?

We offer a lifetime warranty covering any manufacturer defect to the products we sell. All Thlete products will be repaired or replaced if a manufacturer defect is discovered. The warranty covers manufacturer defects only and does not apply to normal wear and tear or field use. The warranty applies to the original owner of the garment only; it is non transferable. If you would like to file a claim, please call us for immediate assistance to expedite the process at (828) 774-7110.

 

Do you offer a military discount?

At THLETE, we try as best we can to support our veterans and active duty military servicemen and women. THLETE. is proud to offer the active military, veterans, retirees, National Guardsmen and Reservists of our Armed Forces a 10% discount every day, year-round on www.THLETE.com. To receive your 10% discount, please follow the directions below: 

*Please note: Your discount can not be used in conjunction with items that are on sale or in the outlet. 

**By joining THLETE’s Military Discount Program, you are consenting to receive email communication related to the Program. 

1. Create an account on Webstie – THLETE.com. If you already have an account, skip this step. 

2. If you are active duty, please email info@THLETE.com from your military email address. If you are a veteran, please email a copy of your DD214 (redact SSN). 

3. Once we receive your verification, we will activate a 10% discount on your account. This discount will apply each time you log into your account. 

Does THLETE honor sale price after purchase?

If you buy an item at THLETE and it goes on sale the same week or the week following, you can return with your receipt and you will receive back the difference in price between the price you paid and the sale price.