Pending all verifications from credit cards, Paypal and such, please allow up to 2 business days for your shipment to leave the warehouse. We try to ship within 24 hours whenever possible, not including weekends. Please note that neither FedEx nor UPS guarantees transit over the weekend. Orders taken on Fridays will ship Monday or Tuesday of the following week. Orders placed with Standard shipping will ship within 1-5 business days and orders placed with an expedited shipping method will ship within 1 business day. Saturday, Sunday and holidays are not considered business days. THLETE reserves the right to send packages via other shipping methods based on the shipping destination as long as orders will still arrive within the arrival times outlined on THLETE.
Standard - FREE on Orders over $150
Arrives within 5-7 business days of shipping. Free Shipping offer applies to orders shipping Standard delivery only. When you choose the Free Shipping option, packages are delivered Monday through Saturday from 9:00 am to 8:00 pm to residential addresses.
Arrives within 2 business days if placed by 2 PM CST. Orders sent by 2-Business-Day shipping methods are delivered Monday through Friday from 8 A.M. to 4:30 P.M. We recommend choosing 2-Business-Day or Next Day delivery if you are shipping your package to a business address.
Arrives next business day if placed by 2 PM CST. Orders sent by Next Day shipping methods are delivered Monday through Friday from 8 A.M. to 4:30 P.M. We recommend choosing 2-Business-Day or Next Day delivery if you are shipping your package to a business address.
CALCULATING SHIPPING COSTS
Place the items you wish to order in your shopping cart, enter the zip code of your shipping address on the Shopping Cart page. Our cost calculator will display the cost for each of the shipping options to that zip code.
It's simple. We offer a lifetime warranty covering any manufacturer defect to the products we sell. All Thlete products will be repaired or replaced if a manufacturer defect is discovered. The warranty covers manufacturer defects only and does not apply to normal wear and tear or field use.
The warranty applies to the original owner of the garment only; it is non transferable.
If you would like to file a claim, please call us for immediate assistance to expedite the process at (828) 774-7110.
Returns & Exchanges
We understand that there are circumstances where an item will need to be sent back to us.
Every item you purchase at Thlete is 100% guaranteed to meet your high standards. Whether you made your purchase online or in our store you may return or exchange it up to two weeks (14 days) after purchase for a refund minus shipping costs. Items must be in new condition with tags attached.
To make a return or exchange by mail:
1. Contact our Customer Service department at (828) 774-7110 and request a return/exchange authorization number. Please have the following information available when you call:
- Order Number
- Date of Purchase
- Reason for the return
2. Please include a copy of your receipt, invoice or a letter with the following information:
- Order Number
- Phone number
- E-mail address
- Indicate the RA/EX number on the outside of the box as well as on a copy of the receipt
3. Insure the package for your protection and return to:
2451 Old Natchez Trace
Franklin, TN 37069