Returns and Exchanges

Returns and Exchanges by Mail

Every item you purchase at Thlete is 100% guaranteed to meet your high standards. Whether you made your purchase online or in our store you may return or exchange it up to two weeks (14 days) after purchase for a refund minus shipping costs. Items must be in new condition with tags attached.

To make a return or exchange by mail:

1. Contact our Customer Service department toll-free (651) 955-2123 and request a return/exchange authorization number. Please have the following information available when you call:

Name
Order Number
Date of Purchase
Reason for the return
Purchase Price of the item(s)

2. Please include a copy of your receipt, invoice or a letter with the following information:

Name
Order Number
Address
Phone number
E-mail address
Indicate the RA/EX-number on the outside of the box as well as on a copy of the receipt.

3. Insure the package for your protection and return to:

Shipping Department
Thlete, Inc.
4621 Manor Dr
Eagan, MN 55123

4. You can expedite an exchange by placing a new order with your bank-card and returning the unwanted merchandise (see #1 above).