Guide Hat - Heather Grey/Black

Shipping, Returns, and Exchange Policy:

Shipping Options:

1. Free Shipping (5-7 Business Days):

   • Delivery Timeframe: 5-7 business days.
   • Delivery Days: Monday through Friday.
   • Delivery Hours: 8 A.M. to 4:30 P.M.
   • Suitable for: All addresses, including both residential and business.

2. 2-Day Delivery:

   • Delivery Timeframe: Arrives within 2 business days.
   • Order Placement Deadline: 2 PM CST.
   • Delivery Days: Monday through Friday.
   • Delivery Hours: 8 A.M. to 4:30 P.M.
   • Suitable for: All addresses, but recommended for business addresses.

3. Next Day Delivery:

   • Delivery Timeframe: Arrives next business day.
   • Order Placement Deadline: 2 PM CST.
   • Delivery Days: Monday through Friday.
   • Delivery Hours: 8 A.M. to 4:30 P.M.
   • Suitable for: All addresses, but recommended for business addresses.

Sure-Fire Exchange Method:

Our Sure-Fire Exchange method provides a hassle-free and efficient process for requesting a sizing tweak or exchanging an item without any questions asked. To initiate the exchange, please follow the steps outlined below:

1. Exchange Portal:

   • Access our dedicated exchange portal to begin the process conveniently.
   • Request a Shipping Label: Within the exchange portal, select the option to request a shipping label.
   • Ship Item with Sizing Tweak Note: Package the item securely and include a clear note in the box specifying the desired sizing tweak.

2. Shipment Process:

   • Use the provided shipping label to send the package back to us.
   • Processing: Once we receive the returned item with the sizing tweak note, our team will promptly process the exchange.

3. Contact Us:

   • For immediate assistance or further inquiries, please reach out to our dedicated customer support team at (800) 909-7193.
   • Voicemail: If you reach our voicemail, kindly leave your name, phone number, and order number for faster resolution of your concerns.

Additional Information:

• Quantity Availability Concerns:
  • If you have concerns about item availability, we recommend placing a new order for an alternative item.
  • Refunds: Once the new order is confirmed, we will promptly refund the initial order amount, ensuring a hassle-free transaction.

Returns:

We strive to ensure your complete satisfaction with your purchase. If you are not entirely satisfied, you may return your unworn and clean item(s) with original tags attached within 60 days of the purchase date. Please note that returns must be free from pet hair, stains, damage, altered tags, or odors to be accepted.

To make a return, please have the following information on hand:

• Name
• Order Number
• Date of Purchase
• Reason for the return

Return Process:

1. Proceed through the Returns Portal.
2. Receive your UPS Shipping Label.
3. Place the label on an appropriate box and drop it off at the nearest UPS location.
4. Please allow 5-10 business days for the return process to be completed. We will be in touch!
5. Refunds will be issued (minus shipping costs) for compliant returns. Non-compliant returns will not be refunded. Please refer to our Terms and Conditions for more details.

We value your satisfaction and aim to provide a seamless shopping experience. If you have any further questions or need assistance, please refer to our customer support team.